1. Pricing Policy

• Existing customers and registered partners may be eligible for preferential pricing as notified by Finploy.

2. Refund Eligibility

Payments made via our secure payment gateway are generally non-refundable except in the following limited circumstances:

• Duplicate Transactions or Over-charge: Where a customer’s account is charged multiple times for the same transaction due to a technical issue, the excess amount (net of payment-gateway charges) will be refunded.
• Unsuccessful Transaction: If payment is received but the purchased service (e.g. candidate-profile access) cannot be fulfilled due to a verified system error, customers may request either a service credit or a refund after deduction of applicable gateway fees.

3. Refund Process

• Customers must email their refund request to support@finploy.sg with the transaction ID and payment proof.
• Each request will be manually reviewed. If approved, the refund will be made by electronic transfer to the original payment method.
• Processing usually takes up to 14 business days from receipt of a complete request. Bank processing times may vary.
• Refunds are issued in Singapore Dollars (SGD) only. Exchange-rate differences or bank charges (if any) are borne by the customer.

4. Payment Failure

Finploy is not responsible for payments that fail due to:

• Incomplete, inaccurate or unauthorised payment instructions;
• Insufficient funds or card limits;
• Bank or payment-gateway downtime; or
• Events beyond our control, including but not limited to network outages, power failure or force-majeure events.

In the event of a failed payment, users will be notified by email and may retry once the issue is resolved.

5. Account Suspension or Termination

Finploy may suspend or terminate accounts if fraudulent, abusive or illegal activity is suspected. Termination may occur without prior notice. Such actions are at Finploy’s sole discretion and may be reported to relevant authorities under Singapore law.

6. Dispute Resolution

Any dispute or claim arising from this Policy shall be governed by the laws of the Republic of Singapore. Parties shall first attempt to resolve disputes amicably within 30 days. If unresolved, the dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) in accordance with its rules, which are deemed incorporated herein. The seat of arbitration shall be Singapore and proceedings shall be in English.

7. Contact Information

For questions or refund requests, please contact:
FINPLOY TECHNOLOGIES PTE. LTD.
51 Goldhill Plaza, #07-07, Singapore 308900
Email: support@finploy.sg
Customer Support: +91 8169449671